Illumi

Service

Hosting and domains

Hosting is the boring part nobody thinks about until the site goes down or the domain expires on a Friday evening. So we take it on — with one firm rule: everything is registered in your name, not ours.

Quote
By scope
Registration
In your name
Certificate
Included
Renewals
We track them

What we take on

What's included.

You can take everything or just part of it. The usual set-up is the site and email with us, and the domain staying where it is — as long as it's in your name.

Choosing the planBased on load and the type of site. A small business site and a shop with thousands of products have different needs.
Domain registrationIn your name and with your details. You get access to the registration.
TransferFrom your current provider, with no interruption to the site or email.
CertificateIssued and renewed automatically. An expired certificate drives visitors away.
EmailBusiness addresses on your domain, with SPF, DKIM and DMARC set up properly so messages don't land in spam.
BackupsKept away from the server, because a copy on a compromised server isn't a copy.
Tracking renewalsThe domain and certificate don't expire by accident. We let you know in advance.
MonitoringIf the site goes down, we're the ones who find out. With a maintenance subscription, we also act on it.

Rules

How not to become a hostage.

This applies whether you work with us or with someone else. We've helped companies get their own domain back several times — it isn't pleasant.

The domain is in your nameCheck in the registration whose details are there. If they're the agency's, ask for a change.
You hold the accessEven if you don't use it. The agency should have access, not ownership.
Know when it expiresThe domain and the certificate have dates. Write them down, whoever is tracking them.
Email is separateIf your email depends on the agency, changing agencies cuts off your communication. Consider an independent provider.
Keep a copy yourselfOne copy of the site somewhere you can reach without anyone else's help.
Ask about leavingBefore you start with an agency, ask what you get if you decide to leave.

Related services

What else comes into it.

It's rarely just one thing. Here are the services that go with this one, and why.

Questions

About hosting and domains.

If your question isn't here, call us — we answer by phone too.

+359 882 95 89 89
Does the hosting have to be with you?

No. We also work on sites hosted elsewhere. We offer it because it lets us solve problems faster, but we don't insist on it.

If your current hosting is good, there's no reason to move.

In whose name is the domain registered?

Yours, always. That's a principle, not a concession. The domain is your asset and shouldn't depend on your relationship with an agency.

How much does it cost?

It's quoted by plan and scope. Hosting for a small business site is a small cost; for a shop with heavy traffic, a bigger one.

The domain is paid once a year to the registrar, and the price depends on the extension.

Will you migrate my email?

Yes, if it's part of the move. Email is the most common thing forgotten when changing hosts, and it's planned separately.

What happens if the site goes down?

With monitoring, we're the ones who find out, and we act according to the maintenance plan. Without maintenance we still help, but as a separate service.

Next step

It starts with a conversation.

Thirty minutes, no fee and no sales pitch. If the job isn't for us, we'll tell you on that call — not a month later.

+359 882 95 89 89 office@illumi.bg

Sofia, Bulgaria We reply within 24 hours In business since 2012

Three fields, thirty seconds

We don't send newsletters and we don't pass your details to anyone.

Got it.

We'll be in touch within 24 hours on working days. If it's urgent, call +359 882 95 89 89 — we react faster by phone.