Illumi

Service

Touch screen solutions

A screen you touch differs from a screen you watch in one way: the person in front of it is in a hurry and doesn't read instructions. If they can't tell what to press within five seconds, they walk away.

Quote
By scope
Software
To order
In use
No keyboard
Support
Remote

Use cases

What they're used for.

What they have in common is that they replace waiting in a queue or looking for a member of staff.

Rules

What makes a kiosk usable.

These six matter more than the hardware. Break any one of them and you get a screen nobody touches.

One thing per screenEach screen asks one question. Three questions at once means zero answers.
Big buttonsPeople tap with a finger, often on the move and sometimes wearing gloves.
A way backAlways visible. Someone who's lost has to be able to get out.
Back to the startAfter a minute of inactivity the screen resets itself, so the next person doesn't find someone else's session.
No keyboardAnything that can be picked from a list is picked from a list. Typing on a screen is slow and irritating.
Clearing the dataNo trace of the previous person. With personal data, this is mandatory.

Related services

What else comes into it.

It's rarely just one thing. Here are the services that go with this one, and why.

Questions

About touch screen solutions.

If your question isn't here, call us — we answer by phone too.

+359 882 95 89 89
How much does an interactive kiosk cost?

Two parts: hardware and software. The hardware depends on the size and whether it's for indoors; the software is made to order and quoted by scope.

If the task is simple and standard, it sometimes works out cheaper to take an off-the-shelf device and write only the software.

Can it connect to my system?

Yes, if your system can send and receive data. That's an integration, and it's quoted separately.

What if someone breaks it?

For public spaces we use devices with protective glass and a locked casing. The software runs in a mode that can't be exited.

Can it take payments?

Technically yes, but it adds security requirements and usually a separate provider. It's quoted as a separate part.

Do you maintain it afterwards?

Yes. The device is monitored remotely, and if it stops we get an alert. It's covered by a maintenance contract.

Next step

It starts with a conversation.

Thirty minutes, no fee and no sales pitch. If the job isn't for us, we'll tell you on that call — not a month later.

+359 882 95 89 89 office@illumi.bg

Sofia, Bulgaria We reply within 24 hours In business since 2012

Three fields, thirty seconds

We don't send newsletters and we don't pass your details to anyone.

Got it.

We'll be in touch within 24 hours on working days. If it's urgent, call +359 882 95 89 89 — we react faster by phone.